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Privacy Policy

Your privacy matters to us. This policy explains how we handle your personal data.

Last updated: May 1, 2025

This Privacy Policy describes how RankPro SEO LLC ("Company", "we", "us", or "our"), operating as RankPro SEO Agency, collects, uses, stores, and protects your personal information when you visit our website (rankpro.agency) or use our services. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

  • Contact us: Name, email address, phone number, business name, website URL, and message content
  • Purchase a service: Name, email address, business details (payment is processed by PayPal — we do not receive or store your card number)
  • Subscribe to our newsletter: Email address
  • Request a free audit: Name, email, website URL, and business information

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and general geographic location
  • Browser type, version, and operating system
  • Pages visited, time spent on pages, and referring URLs
  • Device type and screen resolution
  • Cookie data (see Section 5 for details)

1.3 Information from Third Parties

We may receive information from third-party services such as Google Analytics (if you have consented to analytics cookies) and PayPal (transaction confirmation, not payment details).

2. How We Use Your Information

We use the information we collect to:

  • Deliver, manage, and improve our SEO services
  • Process payments and send transaction confirmations
  • Respond to inquiries and provide customer support
  • Send service updates, reports, and relevant communications
  • Send marketing emails (only with your consent; you can opt out at any time)
  • Analyze website usage to improve user experience
  • Comply with legal obligations

We do not sell your personal information to third parties for their marketing purposes.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Contract performance: Processing necessary to deliver the services you purchased
  • Legitimate interests: Analyzing website usage, preventing fraud, improving our services
  • Consent: Marketing emails and analytics cookies (you may withdraw consent at any time)
  • Legal obligation: Complying with applicable laws and regulations

4. Data Sharing & Third Parties

We may share your information with trusted third parties solely to deliver our services:

  • PayPal: Payment processing (governed by PayPal's Privacy Policy)
  • Google Analytics: Website analytics (only with your cookie consent)
  • SEO tools: Ahrefs, SEMrush, Screaming Frog (used internally to analyze your website)
  • Email providers: For transactional and newsletter emails

All third-party providers are contractually required to protect your data and use it only as directed by us. We do not sell, rent, or trade your personal information.

5. Cookies

We use cookies and similar tracking technologies on our website. Cookie types include:

  • Essential cookies: Required for the website to function (no consent required)
  • Analytics cookies: Google Analytics to understand how visitors use our site (requires consent)
  • Preference cookies: Remember your cookie consent choice

You can control your cookie preferences through the cookie consent banner on our website or by adjusting your browser settings. Note that blocking essential cookies may affect website functionality.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

  • Client data: For the duration of the service relationship plus 3 years for legal and accounting purposes
  • Contact form submissions: Up to 2 years
  • Newsletter subscribers: Until you unsubscribe
  • Website analytics data: Up to 26 months (Google Analytics default)

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data ("right to be forgotten")
  • Restriction: Request restriction of processing in certain circumstances
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for marketing or analytics at any time

To exercise any of these rights, contact us at contact@rankpro.agency. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption, access controls, and regular security assessments. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your data may be processed in countries outside your own, including the United States. Where required by law, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses for EEA transfers) to protect your data.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a notice on our website. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Controller:

If you are located in the EEA and believe your data protection rights have been violated, you have the right to lodge a complaint with your local supervisory authority.