Refund Policy

Last updated: May 1, 2025

At RankPro SEO Agency, operated by RankPro SEO LLC, we are committed to delivering exceptional SEO services that produce measurable results. We back this commitment with a transparent, fair, and customer-friendly refund policy.

1. 30-Day Money-Back Guarantee

All RankPro SEO service plans (Basic, Pro, and Enterprise) come with a 30-day money-back guarantee. If you are unsatisfied with our services for any reason within 30 days of your initial purchase date, you are eligible for a full refund of the amount paid.

This guarantee applies to your first month of service only. It is designed to give you complete peace of mind when trying our services for the first time.

2. Eligibility Requirements

To be eligible for a refund under our 30-day guarantee, the following conditions must be met:

• The refund request must be submitted within 30 calendar days of the initial payment date
• This is your first purchase of the specified plan (does not apply to renewals or plan upgrades)
• You have not violated our Terms of Service
• You provide a reasonable explanation for your request (we value feedback to improve our services)
• Your account has not been terminated due to a breach of our Terms

3. How to Request a Refund

Requesting a refund is simple and straightforward:

• Step 1: Email us at contact@rankpro.agency with the subject line "Refund Request"
• Step 2: Include your full name, email address used at purchase, and PayPal transaction ID
• Step 3: Briefly tell us why you're requesting a refund (this helps us improve)
• Step 4: We will acknowledge your request within 1 business day and process your refund within 5–7 business days

Alternatively, you may reach us via WhatsApp at +1 (555) 123-4567 during business hours (Mon–Fri, 9am–6pm EST).

4. Refund Processing

All refunds are processed back to the original PayPal account used for payment. Processing times are as follows:

• PayPal balance: Typically within 3–5 business days of approval
• Credit/debit card (via PayPal): May take 5–10 business days depending on your card issuer

You will receive an email confirmation once your refund has been processed. RankPro SEO LLC does not charge any fees or penalties for refund requests.

5. Renewals & Ongoing Subscriptions

Our 30-day money-back guarantee applies only to your first month of service. Subsequent monthly renewal payments are non-refundable once the new billing period has begun. However:

• You may cancel your subscription at any time before the next renewal date to avoid future charges
• If you cancel before the billing date, you retain access to services through the end of the current billing period
• We will never charge you after a confirmed cancellation

6. Exceptions and Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Requests submitted more than 30 days after the initial purchase date
• Renewals or second/subsequent monthly payments
• Plan upgrades or additional one-time services (unless separately agreed in writing)
• Cases where services were terminated due to a violation of our Terms of Service (e.g., providing false information, requesting black-hat tactics)
• Situations where you have already received and implemented our SEO deliverables and are requesting a refund solely due to ranking outcomes (as rankings are not guaranteed)

If you believe you have a legitimate refund claim that falls outside these guidelines, please contact us — we review every case individually and always aim to find a fair resolution.

7. Disputes & PayPal Buyer Protection

We encourage you to contact us directly to resolve any issues before opening a PayPal dispute. We are committed to resolving all concerns quickly and fairly. If you do open a PayPal dispute, please note that our team will respond promptly and cooperate fully with PayPal's resolution process.

RankPro SEO Agency fully complies with PayPal's seller policies and merchant guidelines, including those relating to digital goods and services.

8. Contact Us

If you have any questions about our refund policy or want to discuss your situation, please reach out:

• Email: contact@rankpro.agency
• WhatsApp: +1 (555) 123-4567
• Business Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
• Business Name: RankPro SEO LLC

We aim to respond to all refund inquiries within 1 business day.